INFORMATION > Fares > Quik Pass Q&A
What is a Quik Pass Account?
Quik Pass is our bulk-purchase program for frequent travellers that saves you at least 20% off the top fare in
the same fare category of your choice at tme of registration. In addition to the savings, these value-added perks
apply every time you travel on your Quik Pass:
- Priority Boarding
Enjoy pre-boarding and be among the first onboard your flight for best choice of seat. - Priority Baggage Handling
We will endeavor to have your baggage amongst the first on the carousel upon arrival. - Priority Standby
Quik Pass encore and Quik Pass classic holders have priority on same-day standby for earlier flights. - Priority Protection Travel
In the event a flight is delayed or cancelled, ex: due to weather, you have priority for available seats on
the next flight.
This electronic account allows users to make and modify reservations, add deposits, and more 24/7/365. The Quik Pass account holder can allow anyone to travel using their account.
Users are solely responsible for the management of their account(s) and should guard their user names
and passwords accordingly.
Quik Pass Q&A
1) How do I become a Quik Pass Account holder?
Registration by credit card can be made online and registration using a company cheque via a mail-in form.
Within minutes of an online registration an e-mail confirmation should arrive in the inbox of your registered
e-mail address. This e-mail will have your Quik Pass account details. You will then need to activate your account within 24 hours by making a deposit with a credit card (Visa, Mastercard, or American Express). Once your account has been activated you may login and start making your bookings.
For registrations made by cheque, please allow two business days for processing after company cheque is received. Upon receipt Pacific Coastal Airlines will register your account and apply the deposit. We will then contact you via e-mail to advise you of the account set-up and ask you to modify your password. At that time you may begin to book travel. Please mail company cheque and form to:
Pacific Coastal Airlines
Finance Department - Attention Quik Pass
4440 Cowley Crescent, Unit # 204
Richmond, B.C. V7B 1B8
*Reminder: please be sure the deposit is the correct amount per your choice of Quik Pass product.
2) How do I access my Quik Pass account?
At the Pacific Coastal home page, click on the Quik Pass login button at the bottom right of our "Book a flight | Check a fare"
screen or click on the link located at the top of the page.
3) How long is my Quik Pass Account valid for?
It is valid for one year from date of the last deposit you made to your account.
4) Is my Quik Pass limited to specific routes?
No. You can use the Quik Pass account to book travel anywhere in our network (see question 17 about restrictions
on Quik Pass classic and bravo on wholly floatplane itineraries).
5) How can I change my reservation?
You may modify any bookings made using your user name and password, online, up to 60 minutes before flight departure. If you need to modify your reservation within this time frame, contact our Call Center at 1-800-663-2872 & our agents will be happy to assist you with this request. You will need your reservation number, Quik Pass account number and Quik Pass
account name. Whether or not a fee applies depends on the Quik Pass product purchased.
6) If I cancel my flight what happens?
The fare will be automatically credited back to your Quik Pass account for future travel, minus a fee if applicable per the
Quik Pass product purchased. Failure to check-in for a flight without prior notice will automatically result in the forfeiture of the value of that segment. Any future segments within that reservation will be cancelled and credited back to the Quik Pass account (minus fee if applicable).
7) Is my Quik Pass account refundable?
No. A balance will remain on file for one year from last date of deposit.
8) Can I extend my balance beyone one year?
Yes. An extension of six months is available upon request for a fee of $75 plus tax.
9) Can I book an Unaccompanied Minor (Child aged 5-11 yrs) online using my Quik Pass Account?
Children cannot be booked online without an accompanying adult. We require you to call our Call Center at
1-800-663-2872 to book a child traveling unaccompanied. Our Call Center agents will have questions for you and require specific information relating to both the child's travel and the Quick Pass Account.
10) What if I require Special Assistance?
No problem. You may still book your travel online but please call one of our agents at 1-800- 663- 2872 to discuss your specific needs in order for us to serve you better. You will need your Reservation number.
11) Can I view the balance remaining on my Quik Pass account?
By Choosing "Account Transactions", from the "Options Menu", you may view both current balances and bookings made within the last 100 days. If you require information beyond 100 days that can be provided by contacting our Finance Department at 1-800-663-2872 or e-mail to quikpass@pacificcoastal.com. Note, the Call Center agents do not have access to detailed account information and balances.
12) Can I make additional deposits on my Quik Pass account?
Yes, once you've logged in you may choose to make a "Deposit" from the "Options Menu". Your minimum deposit amount is reflective of the Quik Pass product purchased.
13) Can I deposit more than the minimum?
Yes.
14) Can I pay using a company cheque?
Yes, please print and fill out this mail-in form.
If you wish to make subsequent deposits to existing Quik Pass accounts by company cheque, the minimum deposit is per the Quik Pass product purchased. Please deliver cheque to your nearest Pacific Coastal Airlines check-in counter or mail the cheque to :
Pacific Costal Airlines
Finance Department - Attention Quik Pass
4440 Cowley Crescent, Unit # 204
Richmond, B.C. V7B 1B8
Please include the Quik Pass account name and number as well as your contact information should we have any questions. Please allow two business days for processing after company cheque is received.
15) What happens if I forget my password?
Login and choose "Forgot your password?". A reminder e-mail will be sent to the original e-mail address provided when
you registered.
16) Can I contact Pacific Coastal Airlines by phone to make reservations?
Yes, although we encourage reservations online, Pacific Coastal Airlines agents will be happy to make reservations for you but will require specific details to maintain the security of your account. Please identify that you are a Quik Pass holder and be ready to provide your Quik Pass account number and name. Our Call Centre's toll-free number is 1-800-663-2872.
17) How do I make reservations on your scheduled float plane service?
(a) You may book a trip to a floatplane destination via your Quik Pass account. This must be a same-day
connection for classic and bravo account holders.
(b) Quik Pass encore allows for local floatplane bookings (i.e. between Port Hardy and nearby communities) without
having a Vancouver to Port Hardy flight in the itinerary. Quick Pass classic and bravo are not applicable for booking
local floatplane service and you must book these flights outside your account.
You can call our Port Hardy office at 1-800-343-5963 and our agents will be happy to book this for you. Our staff will require specific information about the Quik Pass account before they can proceed with the booking. Please be ready to provide
your Quik Pass account number and account name.
18) May I use my account to purchase other Quik Pass or public fares?
Your pass account may only be used to purchase the applicable Quik Pass fare. i.e. an encore pass account may not
be used to purchase a retail bravo fare.
19) If the Quik Pass product that I purchased doesn't suit my needs, can I transfer the balance to a new
Quik Pass product that's right for me?
Yes! However, in order to activate a new Quik Pass product account you will be required to make the minimum deposit
required for the product. Once the account has been activated please contact our Quik Pass representative in our Finance
Department to have your former balance transferred to your new account. Please contact us at quikpass@pacificiccoastal.com or call 1.800.663.2872.
